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We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.
Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.
To use a promotional code, follow the steps below.
You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.
The maximum number of simultaneous users depends on the system.
For horizontal systems:
Yes, for all permanent personal protection systems considered as Personal Protective Equipment.
For the other fall arrest solutions, we strongly advise you to follow the recommendation of the French pension and occupational health fund C.A.R.S.A.T. and to do them.
Contact your Area Sales Manager or send a request to our Sales Support at adv.systems@deltaplus.fr
You can access all our technical and commercial documentation on tour website, available 24/7.
For any dispute request, please contact the after-sales service by email :
For UK & Ireland: enquiries@deltaplus.co.uk
For United Arabic Emirates: dpme.sa@deltaplus.eu
At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.
However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.
You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.
In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.
If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:
Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.
As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.
Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.
Please note: once your order has been dispatched, the scope for making changes is limited.
In this case, we will guide you through the options available, such as a return or an exchange.
To place an order on our site, follow the steps below:
Our sales and support teams are available to assist you for:
UK & Ireland:
Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm
+01254 686100
United Arabic Emirates:
Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm
00 971 6 557 2285
To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:
Please refer to our contact page.
When making your request, please remember to include your order number to ensure rapid processing.
Our General Terms and Conditions of Sale can be viewed directly on our website.
Oui, nous possédons nos propres équipes de pose qui rayonnent sur l'ensemble du territoire français. Elles sont formées et habilitées aux travaux en hauteur et s'adaptent à vos contraintes sur site et prennent en charge l'installation de vos systèmes antichute sur tout le territoire : ATEX, CACES PEMP, CATEC - Espaces confinés, cordiste, équipier première intervention, échafaudage, gerbeur, gestes et postures, habilitation électrique H0B0, habilitation mécanique, pontier élingueur, prévention amiante référent, prévention amiante opérateur SS4, risque chimique N1, sécurité en hauteur, sensibilisation risque routier, SST.
High-visibility clothing is PPE workwear governed by standard EN 20471. It is essential when working in low-visibility conditions, particularly on the roads. Lack of visibility is a fatal occupational hazard.
Wearing high-visibility warning clothing is therefore compulsory for many professionals. In fact, the French Labour Code ‘requires individual high-visibility signage in situations where it is necessary, or even essential, to be seen’.
The Interministerial Instruction on Road Signs and Signals specifies the conditions for wearing high-visibility work clothing: ‘any person working on foot on the road during a worksite or in the event of a temporary hazard must wear class 2 or 3 high-visibility signalling clothing’.
Retro-reflective strips (solid or segmented) are used on high-visibility clothing to improve the visibility of the wearer in low light or at night. They comply with EN ISO 20471, which defines several visibility classes.
We accept the following methods of payment:
