Häufig gestellte Fragen

We're always on the lookout for new talent to join our teams! If you would like to apply :
Click here to consult our current vacancies.

Joining Delta Plus means joining an innovative, dynamic company committed to protecting people at work. We look forward to hearing from you!

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.

Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

To use a promotional code, follow the steps below.

 

1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
3. Check the order summary. 
4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
5. Congratulations, your order has been taken into account and will be processed as soon as possible.

We accept the following methods of payment:

 

• Bank transfer 
• Letter of Exchange Relevé (LCR)
• Draft 

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

We offer a new ‘Vending machine’ service.

In support of our partner, we are implementing a productivity-enhancing solution to provide you with a 24-hour service for the distribution of PPE.

This solution, available in our general catalogue (page 19), is designed for long-term sites such as industrial sites or the construction industry.

An initial discussion will be necessary to identify your needs and ensure that the project is cost-effective.

Die maximale Anzahl an gleichzeitigen Nutzern variiert je nach System. 
Horizontal :

• 5 Nutzer an einem horizontalen Seil-Sicherheitsseil,
• 2 Nutzer pro Anschlagpunkt,
• und 2 Benutzer zwischen jedem Befestigungsbügel bei einer Schienen-Lifeline.

Ja, für alle permanenten persönlichen Schutzsysteme, die als persönliche Schutzausrüstungen gelten.

Bei den übrigen Absturzsicherungslösungen handelt es sich um eine Empfehlung der C.A.R.S.A.T., deren Befolgung wir Ihnen dringend empfehlen.

Indem Sie sich an Ihren zuständigen Gebietsverkaufsleiter wenden oder eine Anfrage an den Verkaufssupport senden: adv.systems@deltaplus.fr

Wir stellen Ihnen unsere gesamte technische und kommerzielle Dokumentation auf unserer Website zur Verfügung, die 7 Tage pro Woche und 24 Stunden pro Tag verfügbar ist.

For any dispute request, please contact the after-sales service by email : 

 

For UK & Ireland: enquiries@deltaplus.co.uk

 

For United Arabic Emirates: dpme.sa@deltaplus.eu

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.

However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

 

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

 

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

 

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

To place an order on our site, follow the steps below:

 

• Log in to the ‘My account’ area.
• Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
• Once your selection is complete, validate the basket and follow the instructions to finalise the order.
• Your order will be processed as soon as possible.

Our sales and support teams are available to assist you for:

 

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

 

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285

 

 

To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:

Please refer to our contact page.

 

When making your request, please remember to include your order number to ensure rapid processing. 

Unsere Allgemeinen Geschäftsbedingungen können Sie direkt auf unserer Website einsehen.

Ja, wir haben unsere eigenen Verlegeteams, die in ganz Frankreich tätig sind. Sie sind geschult und für Arbeiten in der Höhe zugelassen. Sie passen sich an Ihre Einschränkungen vor Ort an und übernehmen die Installation Ihrer Absturzsicherungssysteme in ganz Frankreich: ATEX, CACES PEMP, CATEC - Espaces confinées, Cordiste, équipier premier intervention, échafaudage, stapler, geses et postures, habilitation électrique H0B0, habilitation mécanique, pontier élingueur, prévention asante référent, prévention asante opérateur SS4, risque chimique N1, sécurité en hauteur, sensibilisation risque routier, SST, etc.