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How long does it take to process my order?

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.


Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

How to enter a promotional code when placing an order ?

To use a promotional code, follow the steps below.

 

  1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
  2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
  3. Check the order summary
  4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
  5. Congratulations, your order has been taken into account and will be processed as soon as possible.

What are the delivery times?

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

Wie hoch ist die maximale Anzahl gleichzeitiger Benutzer an einem permanenten Absturzsicherungssystem?

Die maximale Anzahl an gleichzeitigen Nutzern variiert je nach System. 
Horizontal :

  • 5 Nutzer an einem horizontalen Seil-Sicherheitsseil,
  • 2 Nutzer pro Anschlagpunkt,
  • und 2 Benutzer zwischen jedem Befestigungsbügel bei einer Schienen-Lifeline.

Sind Überprüfungen von ständigen persönlichen Schutzsystemen vorgeschrieben?

Ja, für alle permanenten persönlichen Schutzsysteme, die als persönliche Schutzausrüstungen gelten.

Bei den übrigen Absturzsicherungslösungen handelt es sich um eine Empfehlung der C.A.R.S.A.T., deren Befolgung wir Ihnen dringend empfehlen.

Wie kann ich eine Bestellung für permanente Absturzsicherungssysteme aufgeben?

Indem Sie sich an Ihren zuständigen Gebietsverkaufsleiter wenden oder eine Anfrage an den Verkaufssupport senden: adv.systems@deltaplus.fr

Wo finden wir die technischen Dokumente und Konformitätsbescheinigungen für permanente Absturzsicherungssysteme?

Wir stellen Ihnen unsere gesamte technische und kommerzielle Dokumentation auf unserer Website zur Verfügung, die 7 Tage pro Woche und 24 Stunden pro Tag verfügbar ist.

How do I return a product (wrong size(s)/ colour(s)/ defective...)?

For any dispute request, please contact the after-sales service by email : 

 

For UK & Ireland: enquiries@deltaplus.co.uk

 

For United Arabic Emirates: dpme.sa@deltaplus.eu

Can I place an order as a private individual ?

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.


However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

Can I change the billing address on my account ?

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

 

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

I have a problem with the carrier. What should I do?

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

 

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

 

Can I change my order after I have placed it ?

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

How to order on the Delta Plus website ?

To place an order on our site, follow the steps below:

 

  • Log in to the ‘My account’ area.
  • Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
  • Once your selection is complete, validate the basket and follow the instructions to finalise the order.
  • Your order will be processed as soon as possible.

How do I contact customer service?

Our sales and support teams are available to assist you for:

 

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

 

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285

 

 

How can I track my order after it has been dispatched ?

To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:

Please refer to our contact page.

 

When making your request, please remember to include your order number to ensure rapid processing. 

Wo finden wir die Allgemeinen Geschäftsbedingungen für permanente Absturzsicherungssysteme?

Unsere Allgemeinen Geschäftsbedingungen können Sie direkt auf unserer Website einsehen.

Haben Sie eigene Teams zur Installation von permanenten Absturzsicherungssystemen?

Ja, wir haben unsere eigenen Verlegeteams, die in ganz Frankreich tätig sind. Sie sind geschult und für Arbeiten in der Höhe zugelassen. Sie passen sich an Ihre Einschränkungen vor Ort an und übernehmen die Installation Ihrer Absturzsicherungssysteme in ganz Frankreich: ATEX, CACES PEMP, CATEC - Espaces confinées, Cordiste, équipier premier intervention, échafaudage, stapler, geses et postures, habilitation électrique H0B0, habilitation mécanique, pontier élingueur, prévention asante référent, prévention asante opérateur SS4, risque chimique N1, sécurité en hauteur, sensibilisation risque routier, SST, etc.

When should high-visibility clothing be worn?

High-visibility clothing is PPE workwear governed by standard EN 20471. It is essential when working in low-visibility conditions, particularly on the roads. Lack of visibility is a fatal occupational hazard.
Wearing high-visibility warning clothing is therefore compulsory for many professionals. In fact, the French Labour Code ‘requires individual high-visibility signage in situations where it is necessary, or even essential, to be seen’.
The Interministerial Instruction on Road Signs and Signals specifies the conditions for wearing high-visibility work clothing: ‘any person working on foot on the road during a worksite or in the event of a temporary hazard must wear class 2 or 3 high-visibility signalling clothing’.

What is a high-visibility strip?

Retro-reflective strips (solid or segmented) are used on high-visibility clothing to improve the visibility of the wearer in low light or at night. They comply with EN ISO 20471, which defines several visibility classes.

 
 

What payment methods are available ?

We accept the following methods of payment:

 

  • Bank transfer 
  • Letter of Exchange Relevé (LCR)
  • Draft