Întrebări frecvente

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.

Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

To use a promotional code, follow the steps below.

1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
3. Check the order summary. 
4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
5. Congratulations, your order has been taken into account and will be processed as soon as possible.

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

Numărul maxim de utilizatori simultani depinde de sistem.

Pentru sistemele orizontale:

• 5 utilizatori pe o linie de viață orizontală cu cablu,
• 2 utilizatori pe punct de ancorare,
• și 2 utilizatori între fiecare suport de fixare pentru o linie de viață pe șine.

Da, pentru toate sistemele de protecție personală permanentă considerate ca echipament de protecție personală.

Pentru celelalte soluții de oprire a căderilor, vă sfătuim cu tărie să urmați recomandarea C.A.R.S.A.T., fondul francez de pensii și sănătate în muncă, și să le faceți.

Contactați managerul dvs. de vânzări zonal sau trimiteți o cerere către serviciul nostru de asistență pentru vânzări la adv.systems@deltaplus.fr

Puteți accesa toată documentația noastră tehnică și comercială pe site-ul web al turului, disponibil 24/7.

For any dispute request, please contact the after-sales service by email : 

For UK & Ireland: enquiries@deltaplus.co.uk

For United Arabic Emirates: dpme.sa@deltaplus.eu

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.

However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

To place an order on our site, follow the steps below:

• Log in to the ‘My account’ area.
• Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
• Once your selection is complete, validate the basket and follow the instructions to finalise the order.
• Your order will be processed as soon as possible.

Our sales and support teams are available to assist you for:

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285

To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:

Please refer to our contact page.

When making your request, please remember to include your order number to ensure rapid processing. 

Termenii și condițiile noastre generale de vânzare pot fi vizualizate direct pe site-ul nostru web.

Da, avem propriile noastre echipe de instalare.

Acestea sunt instruite și calificate pentru a lucra la înălțime. Acestea se pot adapta la constrângerile de la fața locului și pot instala sistemele dvs. de protecție împotriva căderilor oriunde în Franța: ATEX, CACES PEMP, CATEC - Spații închise, tehnician de acces pe coardă, membru al echipei de primă intervenție, schele, stivuitor, gesturi și posturi, calificare electrică H0B0, calificare mecanică, operator de poduri cu praștie, referent de prevenire a azbestului, operator SS4 de prevenire a azbestului, N1 risc chimic, siguranță la înălțime, conștientizare a riscului rutier, SST etc.

High-visibility clothing is PPE workwear governed by standard EN 20471. It is essential when working in low-visibility conditions, particularly on the roads. Lack of visibility is a fatal occupational hazard.
Wearing high-visibility warning clothing is therefore compulsory for many professionals. In fact, the French Labour Code ‘requires individual high-visibility signage in situations where it is necessary, or even essential, to be seen’.
The Interministerial Instruction on Road Signs and Signals specifies the conditions for wearing high-visibility work clothing: ‘any person working on foot on the road during a worksite or in the event of a temporary hazard must wear class 2 or 3 high-visibility signalling clothing’.

Retro-reflective strips (solid or segmented) are used on high-visibility clothing to improve the visibility of the wearer in low light or at night. They comply with EN ISO 20471, which defines several visibility classes.

We accept the following methods of payment:

• Bank transfer 
• Letter of Exchange Relevé (LCR)
• Draft