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De peste 45 de ani, Delta Plus proiectează, standardizează, produce și distribuie la nivel mondial un set complet de soluții în domeniul echipamentelor de protecție individuală și colectivă (EPI) pentru protecția profesională la locul de muncă.

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I'd like to work for you. How do I go about it ?

We're always on the lookout for new talent to join our teams! If you would like to apply :
Click here to consult our current vacancies.


Joining Delta Plus means joining an innovative, dynamic company committed to protecting people at work. We look forward to hearing from you!

How long does it take to process my order?

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.


Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

How to enter a promotional code when placing an order ?

To use a promotional code, follow the steps below.

 

  1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
  2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
  3. Check the order summary
  4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
  5. Congratulations, your order has been taken into account and will be processed as soon as possible.

What payment methods are available ?

We accept the following methods of payment:

 

  • Bank transfer 
  • Letter of Exchange Relevé (LCR)
  • Draft 

What are the delivery times?

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

Do you offer a ‘Vending machine’ service for PPE?

We offer a new ‘Vending machine’ service.

In support of our partner, we are implementing a productivity-enhancing solution to provide you with a 24-hour service for the distribution of PPE.

This solution, available in our general catalogue (page 19), is designed for long-term sites such as industrial sites or the construction industry.

An initial discussion will be necessary to identify your needs and ensure that the project is cost-effective.

Care este numărul maxim de utilizatori simultani pe un sistem permanent de oprire a căderii?

Numărul maxim de utilizatori simultani depinde de sistem.

Pentru sistemele orizontale:

  • 5 utilizatori pe o linie de viață orizontală cu cablu,
  • 2 utilizatori pe punct de ancorare,
  • și 2 utilizatori între fiecare suport de fixare pentru o linie de viață pe șine.

Sunt obligatorii inspecțiile sistemelor permanente de protecție permanentă împotriva căderilor?

Da, pentru toate sistemele de protecție personală permanentă considerate ca echipament de protecție personală.

Pentru celelalte soluții de oprire a căderilor, vă sfătuim cu tărie să urmați recomandarea C.A.R.S.A.T., fondul francez de pensii și sănătate în muncă, și să le faceți.

Cum pot plasa o comandă de sisteme de protecție permanentă împotriva căderilor?

Contactați managerul dvs. de vânzări zonal sau trimiteți o cerere către serviciul nostru de asistență pentru vânzări la adv.systems@deltaplus.fr

Unde putem găsi documente tehnice și certificate de conformitate pentru sistemele de protecție permanentă împotriva căderilor?

Puteți accesa toată documentația noastră tehnică și comercială pe site-ul web al turului, disponibil 24/7.

How do I return a product (wrong size(s)/ colour(s)/ defective...)?

For any dispute request, please contact the after-sales service by email : 

 

For UK & Ireland: enquiries@deltaplus.co.uk

 

For United Arabic Emirates: dpme.sa@deltaplus.eu

Can I place an order as a private individual ?

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.


However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

Can I change the billing address on my account ?

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

 

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

I have a problem with the carrier. What should I do?

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

 

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

 

Can I change my order after I have placed it ?

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

How to order on the Delta Plus website ?

To place an order on our site, follow the steps below:

 

  • Log in to the ‘My account’ area.
  • Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
  • Once your selection is complete, validate the basket and follow the instructions to finalise the order.
  • Your order will be processed as soon as possible.

How do I contact customer service?

Our sales and support teams are available to assist you for:

 

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

 

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285

 

 

How can I track my order after it has been dispatched ?

To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:

Please refer to our contact page.

 

When making your request, please remember to include your order number to ensure rapid processing. 

Unde putem găsi Termenii și condițiile generale de vânzare pentru sistemele de protecție permanentă împotriva căderilor?

Termenii și condițiile noastre generale de vânzare pot fi vizualizate direct pe site-ul nostru web.

Aveți echipe proprii de instalare pentru sistemele permanente de protecție împotriva căderilor?

Da, avem propriile noastre echipe de instalare.

Acestea sunt instruite și calificate pentru a lucra la înălțime. Acestea se pot adapta la constrângerile de la fața locului și pot instala sistemele dvs. de protecție împotriva căderilor oriunde în Franța: ATEX, CACES PEMP, CATEC - Spații închise, tehnician de acces pe coardă, membru al echipei de primă intervenție, schele, stivuitor, gesturi și posturi, calificare electrică H0B0, calificare mecanică, operator de poduri cu praștie, referent de prevenire a azbestului, operator SS4 de prevenire a azbestului, N1 risc chimic, siguranță la înălțime, conștientizare a riscului rutier, SST etc.