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We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.

Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

To use a promotional code, follow the steps below.

1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
3. Check the order summary. 
4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
5. Congratulations, your order has been taken into account and will be processed as soon as possible.

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

Maximální počet současně pracujících uživatelů závisí na systému.

U horizontálních systémů:

• 5 uživatelů na horizontálním kabelovém záchranném laně,
• 2 uživatelé na kotevní bod,
• a 2 uživatelé mezi každým upevňovacím držákem pro kolejnicové záchranné lano.

Ano, pro všechny trvalé osobní ochranné systémy považované za osobní ochranné prostředky.

U ostatních řešení ochrany proti pádu důrazně doporučujeme řídit se doporučením francouzského fondu důchodového zabezpečení a ochrany zdraví při práci C.A.R.S.A.T. a provést je.

Kontaktujte svého oblastního manažera prodeje nebo zašlete požadavek na naši podporu prodeje na adrese adv.systems@deltaplus.fr

Veškerou naši technickou a obchodní dokumentaci najdete na webových stránkách turné, které jsou dostupné 24 hodin denně, 7 dní v týdnu.

For any dispute request, please contact the after-sales service by email : 

For UK & Ireland: enquiries@deltaplus.co.uk

For United Arabic Emirates: dpme.sa@deltaplus.eu

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.

However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

To place an order on our site, follow the steps below:

• Log in to the ‘My account’ area.
• Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
• Once your selection is complete, validate the basket and follow the instructions to finalise the order.
• Your order will be processed as soon as possible.

Our sales and support teams are available to assist you for:

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285

To track your order once it has been dispatched, you can contact our after-sales service. We are at your disposal:

Please refer to our contact page.

When making your request, please remember to include your order number to ensure rapid processing. 

Naše všeobecné obchodní podmínky si můžete prohlédnout přímo na našich webových stránkách.

Ano, máme vlastní instalační týmy.

Jsou vyškoleni a kvalifikováni pro práci ve výškách. Mohou se přizpůsobit vašim omezením na místě a nainstalovat vaše systémy zachycení pádu kdekoli ve Francii: ATEX, CACES PEMP, CATEC - omezené prostory, technik pro přístup po laně, člen týmu prvního zásahu, lešení, zakladač, gesta a postoje, elektrotechnická kvalifikace H0B0, mechanická kvalifikace, obsluha prakového mostu, referent prevence azbestu, obsluha prevence azbestu SS4, chemické riziko N1, bezpečnost ve výškách, povědomí o rizicích na silnicích, SST atd.

High-visibility clothing is PPE workwear governed by standard EN 20471. It is essential when working in low-visibility conditions, particularly on the roads. Lack of visibility is a fatal occupational hazard.
Wearing high-visibility warning clothing is therefore compulsory for many professionals. In fact, the French Labour Code ‘requires individual high-visibility signage in situations where it is necessary, or even essential, to be seen’.
The Interministerial Instruction on Road Signs and Signals specifies the conditions for wearing high-visibility work clothing: ‘any person working on foot on the road during a worksite or in the event of a temporary hazard must wear class 2 or 3 high-visibility signalling clothing’.

Reflexní pásy (celé nebo segmentované) se používají na výstražném oděvu pro zlepšení viditelnosti nositele za zhoršených
světelných podmínek nebo v noci. Splňují normu EN ISO 20471, která definuje několik tříd viditelnosti

We accept the following methods of payment:

• Bank transfer 
• Letter of Exchange Relevé (LCR)
• Draft