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Pomáháme vám rozvíjet vaše dovednosti prostřednictvím školení, našich výukových programů a našich odborných center. V našem centru pro stahování snadno najdete veškeré informace o výrobcích a předpisech týkajících se našich řad.

Naše poslání

Společnost Delta Plus již více než 45 let navrhuje, standardizuje, vyrábí a celosvětově distribuuje kompletní soubor řešení v oblasti osobních a kolektivních ochranných prostředků (OOP) na ochranu profesionálů při práci.

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I'd like to work for you. How do I go about it ?

We're always on the lookout for new talent to join our teams! If you would like to apply :
Click here to consult our current vacancies.


Joining Delta Plus means joining an innovative, dynamic company committed to protecting people at work. We look forward to hearing from you!

How long does it take to process my order?

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.


Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

How to enter a promotional code when placing an order ?

To use a promotional code, follow the steps below.

 

  1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
  2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
  3. Check the order summary
  4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
  5. Congratulations, your order has been taken into account and will be processed as soon as possible.

What payment methods are available ?

We accept the following methods of payment:

 

  • Bank transfer 
  • Letter of Exchange Relevé (LCR)
  • Draft 

How to connect for the first time to my Delta Plus account?

You need to use your former customer code

  1. Click on the button my account at the top of your screen
  2. Choose connection with custome code
  3. Fill the form with customer code, email adress and firstname and name
  4. Then choose your new password linked to your email adress
  5. Now you are connected to your account
  6. For the next connections, use you email adress as ID and your new password.

Find in video our tutorial to help you: 

 

 

What are the delivery times?

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

Do you offer a ‘Vending machine’ service for PPE?

We offer a new ‘Vending machine’ service.

In support of our partner, we are implementing a productivity-enhancing solution to provide you with a 24-hour service for the distribution of PPE.

This solution, available in our general catalogue (page 19), is designed for long-term sites such as industrial sites or the construction industry.

An initial discussion will be necessary to identify your needs and ensure that the project is cost-effective.

Jaký je maximální počet současných uživatelů trvalého systému zachycení pádu?

Maximální počet současně pracujících uživatelů závisí na systému.

U horizontálních systémů:

  • 5 uživatelů na horizontálním kabelovém záchranném laně,
  • 2 uživatelé na kotevní bod,
  • a 2 uživatelé mezi každým upevňovacím držákem pro kolejnicové záchranné lano.

Jsou kontroly trvalých systémů ochrany proti pádu povinné?

Ano, pro všechny trvalé osobní ochranné systémy považované za osobní ochranné prostředky.

U ostatních řešení ochrany proti pádu důrazně doporučujeme řídit se doporučením francouzského fondu důchodového zabezpečení a ochrany zdraví při práci C.A.R.S.A.T. a provést je.

Jak mohu objednat trvalé systémy zachycení pádu?

Kontaktujte svého oblastního manažera prodeje nebo zašlete požadavek na naši podporu prodeje na adrese adv.systems@deltaplus.fr

Kde najdeme technickou dokumentaci a certifikáty shody pro systémy trvalého zachycení pádu?

Veškerou naši technickou a obchodní dokumentaci najdete na webových stránkách turné, které jsou dostupné 24 hodin denně, 7 dní v týdnu.

Kde najdeme všeobecné obchodní podmínky pro trvalé systémy zachycení pádu?

Naše všeobecné obchodní podmínky si můžete prohlédnout přímo na našich webových stránkách.

Máte vlastní montážní týmy pro trvalé systémy ochrany proti pádu?

Ano, máme vlastní instalační týmy.

Jsou vyškoleni a kvalifikováni pro práci ve výškách. Mohou se přizpůsobit vašim omezením na místě a nainstalovat vaše systémy zachycení pádu kdekoli ve Francii: ATEX, CACES PEMP, CATEC - omezené prostory, technik pro přístup po laně, člen týmu prvního zásahu, lešení, zakladač, gesta a postoje, elektrotechnická kvalifikace H0B0, mechanická kvalifikace, obsluha prakového mostu, referent prevence azbestu, obsluha prevence azbestu SS4, chemické riziko N1, bezpečnost ve výškách, povědomí o rizicích na silnicích, SST atd.

How do I return a product (wrong size(s)/ colour(s)/ defective...)?

For any dispute request, please contact the after-sales service by email : 

 

For UK & Ireland: enquiries@deltaplus.co.uk

 

For United Arabic Emirates: dpme.sa@deltaplus.eu

Can I place an order as a private individual ?

At Delta Plus, our products are intended exclusively for professional customers. We therefore do not take orders directly from private individuals.


However, if you are an individual interested in our products :
You can consult our entire range and access the technical documentation directly on our website.
We invite you to contact an approved Delta Plus distributor who will be able to meet your needs.
To find a distributor near you, click here.

Can I change the billing address on my account ?

You cannot change the billing address directly on your account. However, we are here to help you if you need to do so.
To request a change, please please find our contact page.

 

In certain specific cases, such as a change of supplier or an administrative change, we will assess the feasibility of your request and guide you through the process. Please prepare the necessary information, such as your customer account number and new billing address, to facilitate processing.

I have a problem with the carrier. What should I do?

If you encounter a problem with the carrier (delay, damage, loss or dispute over reservations), here are the steps to follow to resolve the situation quickly:

 

Contact our customer service department if necessary:
If the problem persists, or if you need assistance, our teams are available to support you in your efforts.

As a reminder, all shipping-related documents (order form, invoice) can be found in your "My Account" area in the "My Documents" category.

 

Can I change my order after I have placed it ?

Yes, it is possible to modify your order under certain conditions. We invite you to contact our teams as soon as possible in order to evaluate the possibilities of modification according to the state of processing of your order.

Please note: once your order has been dispatched, the scope for making changes is limited.

In this case, we will guide you through the options available, such as a return or an exchange.

How to order on the Delta Plus website ?

To place an order on our site, follow the steps below:

 

  • Log in to the ‘My account’ area.
  • Select the products you wish to buy by choosing your sizes/colours/accessories... and add them to the basket.
  • Once your selection is complete, validate the basket and follow the instructions to finalise the order.
  • Your order will be processed as soon as possible.

How do I contact customer service?

Our sales and support teams are available to assist you for:

 

UK & Ireland: 

Our sales and support teams are available to assist you from Monday to Thursday: 8:30am -12:00am / 1:30am -5:30pm and Friday: 8:30am-12:00am / 1:30pm-5:00pm

enquiries@deltaplus.co.uk

+01254 686100

 

United Arabic Emirates:

Our sales and support teams are available to assist you with your queries from Monday to Friday: 8:30am - 5:30pm

dpme.sa@deltaplus.eu

00 971 6 557 2285