FAQ

We make every effort to process your order as quickly as possible. In general:
Standard processing: Your order will be processed the same day or within a maximum of 48 working hours after it has been validated.

Once your order has been processed, you will receive a dispatch confirmation email. If you have any special requirements regarding lead times, please do not hesitate to contact us directly to discuss them.

To use a promotional code, follow the steps below.

1. Add your items to the basket → Press ‘Validate my basket’, to proceed to the next step.
2. Fill in the required fields → Press ‘Continue’, to go on to the next step.
3. Check the order summary. 
4. In the ‘Order name displayed in your personalised area’ box, enter the action code (for example, DP84) → Press ‘Continue’ to go on to the next step.
5. Congratulations, your order has been taken into account and will be processed as soon as possible.

We accept the following methods of payment:

• Bank transfer 
• Letter of Exchange Relevé (LCR)
• Draft 

You can count on between 5 and 8 working days from the time your order is prepared and dispatched.
You will receive an email as soon as your order has been dispatched.

We offer a new ‘Vending machine’ service.

In support of our partner, we are implementing a productivity-enhancing solution to provide you with a 24-hour service for the distribution of PPE.

This solution, available in our general catalogue (page 19), is designed for long-term sites such as industrial sites or the construction industry.

An initial discussion will be necessary to identify your needs and ensure that the project is cost-effective.

The maximum number of simultaneous users depends on the system.

For horizontal systems:

• 5 users on a horizontal cable lifeline,
• 2 users per anchor point,
• and 2 users between each fixing bracket for a rail lifeline.

Yes, for all permanent personal protection systems considered as Personal Protective Equipment.

For the other fall arrest solutions, we strongly advise you to follow the recommendation of the French pension and occupational health fund C.A.R.S.A.T. and to do them.

Contact your Area Sales Manager or send a request to our Sales Support at adv.systems@deltaplus.fr